There are a variety of reasons why many compaines are now outsoucing a variety of departments including phone answering and telemarketing.

Some of the most prevalent include:

1. Gain access to leading edge technology without significant loss of capital.
2. Gain business relations and contacts as part of your business.
3. Gain stability, experience and expertise.
4. High level customer service, provided by the best in the business.
5. Staffing a call centre inhouse is an ongoing and sometimes costly venture.
6. Focus on your business of expertise.
7. Get detailed and accurate reports on a regular basis.
8. Gain access to a 24x7 call centre, without employing more staff or needed to manage rosters.
9. Allow for expansion.

Over 90% of Fortune 500 companies have outsourced at least one major business function.