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Our People

Our people are your people. They work for you. Accordingly, their intention is to enhance your brand and image and ensure your callers enjoy an excellent customer experience anytime they make contact with our Centre. All Agents interacting with your customers are professionally trained and coached and have extensive experience in all aspects of customer service.

Certainty and comfort in the front end and back end of call management solutions

Our management and support teams are equally as focused on ensuring an excellent experience for your customers as our customer service agents. They know that customer satisfaction does not end when the interaction does. Training, coaching, resource management, administraion, operations, technology performance and account management are all key ingredients to Insight's successful customer service menu.

Insight's key contacts

Mr Glenn Regan
General & Sales Manager
email addressglenn.regan@insightccs.com.au

Julie Chenery
Call Centre Manager
email addressjulie.chenery@insightccs.com.au

Tania Hepana
Administration Manager
email addresstania.hepana@insightccs.com.au

Paul Murley
Operations Manager
email addresspaul.murley@insightccs.com.au

Pam Dodd
Help Desk Manager
email addresshelpdesk@insightccs.com.au

 

Insight hires, trains and retains the right people in the right roles aligned to your business needs.

We operate a flat organisational structure so we can act quickly and effectively to ensure necessary resources are available for any given program at any time.

We will always work with you transparently and ensure a seamless operation when serving your customers.

 

Phone: 1300 733 101

Copyright © 2006 Insight CCS

info@insightccs.com.au

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