Insight CCS knows that the highest level of customer service and client satisfaction is achieved with the right blend of professional trained staff and modern Computer Telephony Integration (CTI).

Our team is your team.

Frontline staff, sales support and IT responsiveness deliver the best, consistent and professional service.

Our aim is:

To delight your customers with each and every contact.
Extending your enterprise with our people and resources.

Dee Hartungs
Customer Care
dee.hartung@insightccs.com.au

Merv Beswick
Account Manager
merv.beswick@insightccs.com.au

Nicky Lee
Operations Manager
nicky.lee@insightccs.com.au

Gavin Baird
Call Centre Manager
gavin.baird@insightccs.com.au

Technology

Technology Insight CCS uses the latest Customer Relationship Management (CRM) solutions to ensure all out call centre staff become our clients’ virtual staff.

We use sophisticated specialist call centre software; UK based Noetica’s Synthesys. Synthesys is a sophisticated tool tailored towards empowering our call centre staff to easily assist all customers and responding to changing circumstances.

When it comes to customer service, Insight CCS leads.