Our people are your people. They work for you. Accordingly, their intention is to enhance your brand and image and ensure your callers enjoy an excellent customer experience anytime they make contact with our Centre. All Agents interacting with your customers are professionally trained and coached and have extensive experience
in all aspects of customer service.
Certainty and comfort in the front end and back end of call management solutions
Our management and support teams are equally as focused on ensuring an excellent experience for your customers as our customer service agents. They know that customer satisfaction does not end when the interaction does. Training, coaching, resource management, administraion, operations, technology performance and account management are all key ingredients to Insight's successful customer service menu.
Insight's key contacts
Mr Glenn Regan
General & Sales Manager
 glenn.regan@insightccs.com.au
Julie Chenery
Call Centre Manager
julie.chenery@insightccs.com.au
Tania Hepana
Administration Manager
tania.hepana@insightccs.com.au
Paul Murley
Operations Manager
paul.murley@insightccs.com.au
Pam Dodd
Help Desk Manager
helpdesk@insightccs.com.au
Insight hires, trains and retains the right people in the right roles aligned to your business needs.
We operate a flat organisational structure so we can act quickly and effectively to ensure necessary resources are available for any given program at any time.
We will always work with you transparently and ensure a seamless operation when serving your customers.
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