Our people are your people. They work for you. Accordingly, their intention is to enhance your brand and image and ensure your callers enjoy an excellent customer experience.
All Agents interacting with your customers are professionally trained and coached and have extensive experience in all aspects of customer service.
Our management and support teams are equally as focused on ensuring an excellent experience for your customers. They know that customer satisfaction does not end when the interaction does. Training, coaching, resource management, administration, operations, technology performance and account management are all key ingredients to Insight’s successful customer service menu.
Insight hires, trains and retains the right people in the right roles aligned to your business needs.
We operate a flat organisational structure so we can act quickly and effectively to ensure necessary resources are available for any given program at any time.